ARMSTRONG MADISON & CHASE ARMSTRONG, MADISON & CHASE, LTD. Offers uninterrupted, total involvement in the collection process. We are tactful in our collection efforts so as not to jeopardize customer relationships. We act with diligence and we ensure that our client’s reputation is protected at all times. ARMSTRONG, MADISON & CHASE, LTD. Is committed to high quality total client service. We are confident that you will be pleased with our superior work. We provide: FULL SERVICE: Claims of any size, age are accepted and processed at the same low fee. PERSONAL CONTACT: Exclusive use of person-to-person telephone and face-to-face collections – no passive, useless, time wasting letter campaigns. SKILLED INVESTIGATORS: Highly trained investigators throughout the USA and 23 other countries. REPORTING: Customized collection reports are provided on a case by case basis and in the frequency you require. CLAIM CONTROL: Control of collection activity is maintained at our Corporate Headquarters. LEGAL ASSISTANCE: Our Collection Attorneys are always available, if needed. FEE: 25% of actual collections, when collected. We maintain in-house investigation and skip-tracing departments to handle our commercial accounts. We have the capability of having a representative at a debtor’s business within hours. Our existing client base is valuable for cross checking liabilities and collection history. All monies collected are kept in client escrow accounts and are audit-available at all times. Other payment arrangements are available to satisfy special needs. ARMSTRONG, MADISON & CHASE LTD. Has recognized that there is a void in the servicing of smaller dollar claims and “second placement” activity. We have responded to that need by establishing two separate operating divisions whose sole purpose is to process these types of claims. ARMSTRONG MADISON & CHASE Accounts Receivable, unlike a fine wine, does not age well. We are collection specialists; we collect outstanding receivables in a manner that will not jeopardize your future dealings with your customer. We act with diligence and tact and we ensure that your reputation is protected at all times. All information we receive is treated with the utmost sensitivity and control. Are you in the business of providing Interest Free Loans? We appreciate the financial impact to your business of not having use of the money your debtor owes you. We provide you with Rapid Response Time to your claim. We will contact your debtor within 24 hours of the receipt of a claim. We do not hold claims for two to three months and then return them to you as uncollectable. We are responsive to you and your receivables. In addition to processing your normal claims, we handle small claims, amounts of $100 or less, and have a specific division just to respond to these claims. We also welcome your “second placement” activity. We have a division of senior collectors who specialize in this type of claim. We maintain a staff of collectors who are skilled in collection techniques, versed in local regulations and procedures. Our collectors are specialists in their field and are knowledgeable about your industry. In most cases your claim is assigned to a specific Account Manager and their investigative and collection unit who work with you through the entire collection process. We maintain contact with you via the phone and provide periodic reports on the status of the collection effort. Any documentation required satisfying IRS requirements for “write off” are provided. Administrative control is maintained by directing all efforts through our headquarters. We also utilize an Automated Collection Tracking System to monitor and report on account status. ARMSTRONG, MADISON & CHASE, LTD. Manages past due accounts receivable for its clients like no other firm in the business. We have no equal. The result is MORE COLECTIONS in LESS TIME with unparalleled PROTECTION OF CUSTOMER RELATIONSHIPS. ARMSTRONG, MADISON & CHASE, LTD. Build relationships the old fashioned way… ARMSTRONG MADISON & CHASE
ARMSTRONG MADISON & CHASE
OPERATIONAL PROCEDURES OVERVIEW Accounts receivable, unlike wine, does not age well. The longer they're outstanding, the more difficult they are to collect. AM&C offers uninterrupted, total involvement in the collection process. We are sensitive to the ongoing relationship of client and customer. Our role is to collect outstanding receivable in a manner that will not jeopardize future dealings. We act with diligence and tact. Our client's reputation is protected at all times. Experienced Staff AM&C maintains a large staff of collectors based in its New York headquarters and in cities across the country with corresponding agents overseas in 23 countries who work exclusively with us to handle local regulations and procedures, and specialists in their fields. Administrative control is maintained by directing all efforts through our headquarters offices. We maintain an in-house investigation and skip-tracing department with the capability of having a representative at the debtor's place of business within hours. Our large client base, fully computerized, is a valued asset for cross checking other outstanding liabilities and collection history. All moneys collected on behalf of our clients are kept in escrow and fully accountable at all times. Financial reports and statements are available upon request. Procedures First and foremost, we require complete information on each account. As much information that is available. The history if the account, the pattern of payments, name of key executives, dates of contacts and responses. ARMSTRONG MADISON & CHASE Support Services Technological/Administrative Support The account executive and collector assigned to each claim are specialists in the particular field involved, knowledgeable and experienced in the nuances of that industry, enabling to deliver effective representation. AM&C has client representatives in 29 different industries with specialists to match. To facilitate coordination and action, the account executive assigned to each claim is available for prompt and update consultation at the client's request or schedule. Legal Forwarding Department All non-collections are forwarded to the AM&C paralegal department for evaluation and recommendation. In addition, this department provides the following ongoing services:
ARMSTRONG MADISON & CHASE Corporate Policy Involvement is the key to the success of our company. Total involvement by a diverse group of professionals with wide ranging experience and skills, each devoted to serving our clients. Every member of our organization knows our income depends upon results; we are not reimbursed merely for effort. Yet, every action taken must reflect favorably upon our client. We must be firm, but fair. Aggressive without being overbearing. The reputation of our clients must be protected at all times. The substantial growth of our company, the impressive list of clients we represent nationally and internationally across a broad range of categories, is testament to our ability to function in a professional and responsible manner. This information kit will acquaint you with operational procedures we utilize in satisfying the claims of our clients. It is a system that is constantly being refined upgraded and improved. People do the work; the latest in technology helps them do the work more efficiently and effectively. We welcome the opportunity to service your needs. No account, no company, is too large to too small to be served on a personal, involved basis. Collecting overdue accounts is a serious business, our only business. We're ready to work with you and for you. At your invitation, we will be pleased to meet with your representative to review you current collection structure and outline the ways we can be of service. ARMSTRONG MADISON & CHASE Date____________ DELINQUENT ACCOUNT PLACEMENT FORM
DEBTOR NAME:___________________________________________AMOUNT OWED: $___________ TELEPHONE:______________________ FAX:________________ E-MAIL:____________________ NAMES OF CONTACTS:________________________________________________________________ ADDITIONAL INFORMATION:__________________________________________________________ ______________________________________________________________________________________ DEBTOR NAME:___________________________________________AMOUNT OWED: $___________ STREET ADDRESS:_____________________CITY:_______________STATE:____ZIP CODE_______ TELEPHONE:______________________ FAX:___________________ e-mail______________________ NAMES OF CONTACTS:________________________________________________________________ ADDITIONAL INFORMATION:__________________________________________________________ ______________________________________________________________________________________ DEBTOR NAME:___________________________________________AMOUNT OWED: $___________ STREET ADDRESS:_____________________CITY:_______________STATE:____ZIP CODE_______ TELEPHONE:______________________ FAX:___________________ e-mail_____________________ NAMES OF CONTACTS:________________________________________________________________ ADDITIONAL INFORMATION:__________________________________________________________ ______________________________________________________________________________________ CREDITOR BUSINESS NAME:___________________________________________________________ STREET ADDRESS:_______________________CITY:______________ STATE:____ Zip Code:______ TELEPHONE:______________________FAX:_____________________e-mail:_____________________
CLIENT REPRESENTATIVE: (Print)____________________ (Signature/Title______________________ |